Refund & Return Policy – Grozeal.in

No Return Policy

Due to the nature of grocery/perishable products, we do not accept returns once the order is delivered.

Damaged Product Claims

Refund or replacement will only be considered if:

• Product is damaged during transportation
• Customer records a clear unboxing video while opening the sealed package

Important Conditions

• Video proof must clearly show unopened package and damaged item.
• Complaint must be raised immediately after delivery.
• Without unboxing video proof, no refund or replacement will be provided.

Non-Refundable Cases

No refund will be given for:

• Change of mind
• Wrong order placed by customer
• Delay due to incorrect address or unavailable customer
• Claims without valid video proof

Refund Processing

Approved refunds will be processed to the original payment method within 5–7 business days.

Contact for Refund Issues

Phone: 7892426888
Grozeal Support Team